Domain not showing in account

08 Sep 2010

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	Domain not showing in account

Solution If you can successfully login to an account but the domain name doesn't show in your account there are two possible causes:-

i) The domain is not associated with the account you are logging into. This may be because you have two different email addresses registered, each of which has its own account. OR
ii) Because the domain was registered through a reseller branded site.

You should use the WHOIS tool to query your domain name. The WHOIS output will tell you:-
i) The email address shown for the administrative contact. This is the address you need to use to manage the domain name. AND
ii) If the domain name was registered through a reseller you will be able to see the reseller's name in the WHOIS output. You must log in via the reseller's site (normally in the form https://secure.internetnameregister.com/resellername/ )

"WHOIS Server Version 1.1.0

Domain name: YOURDOMAINNAME.COM
Registrar: <> <-------- YOUR RESELLER'S NAME APPEARS HERE.
Referral URL:

Domain Registrant: CONTACTID (REGISTRANT@DOMAINNAME.COM)
Owner of the domain name
Domain name owner's address

Telephone: +COUNTRYCODE.TELEPHONENUMBER
Fax:

Administrative Contact: CONTACTID (YOUREMAILADDRESS@YOURPROVIDER.COM) <------- THIS IS THE ACCOUNT YOU NEED TO LOG INTO!
Your Name
Your Address

Telephone: +COUNTRYCODE.TELEPHONENUMBER
Fax:

Technical Contact Information: CONTACTID (ADMIN@YOURPROVIDER.NET)
Your provider's name
Your provider's address

Telephone: +COUNTRYCODE.TELEPHONENUMBER
Fax: +COUNTRYCODE.TELEPHONENUMBER

Name Server: NS1.PROVIDER.NET
Name Server: NS2.PROVIDER.NET

Domain creation date: 2002-03-03 03:10:14.0
Domain expiration date: 2010-03-02 07:00:00.0
"

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Created On:

15 Oct 2007 01:43 AM